Multi-Channel Inbox for Dental Teams

All Patient Messages in One Place

Centralised inbox managing SMS, email, chat, and social patient conversations.

Built to Run Your Practice Smarter

SMS Messaging

• 2-way text conversations
• Automated reminders and confirmations
• Missed call text-back
• Direct linking to patient profiles



SMS communication sits directly inside your dental team communication inbox, ensuring no message is overlooked.

Email



• Send and receive emails from one dashboard
• Automated campaigns and follow-ups
• Template responses for common enquiries
• Full conversation history



Efficient multi-channel messaging for dentists keeps email organised and searchable.

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Website Chat



• Live chat and AI chat integration
• Instant enquiry notifications
• Lead capture directly into CRM
• Structured follow-up workflows



All website conversations flow into your central dental CRM inbox automatically.

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Social Messages



• Facebook and Instagram message integration
• Centralised response management
• Lead tracking from social campaigns
• Consistent tone and oversight



Your team can manage social media enquiries without logging into multiple platforms.

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All Patient Messages in One Place

Operational Benefits for Your Clinic

• Faster response times
• Fewer missed enquiries
• Improved team collaboration
• Complete communication history
• Reduced admin complexity
• Better patient experience



A structured dental team communication inbox removes fragmentation and improves operational control.

Why Clinics Use This System

Dental practices adopt multi-channel messaging for dentists because it:

Prevents lost conversations

• Supports busy reception teams
• Improves accountability and tracking
• Centralises all patient communication
• Scales as enquiry volume increases



With a connected dental CRM inbox, every conversation becomes organised, trackable, and measurable.

Proof It Works

You might be thinking:

“Sounds good — but does it actually deliver results?”

Fair question.

Here’s what happens when structured systems replace manual processes.

Clinics begin responding faster.

Missed calls turn into booked appointments.

Enquiries stop going cold.

Recalls become consistent.

Reviews increase without chasing.

Revenue becomes more predictable.

Below, you’ll see real examples of practices implementing automation and communication systems properly:

• Faster response times leading to higher enquiry conversion

• Automated recalls filling hygiene diaries

• Missed-call recovery capturing lost patients

• Structured follow-ups improving treatment acceptance

This is what happens when the right systems are in place.

It’s not about one feature.

It’s the compounding effect of consistent automation working in the background.

Frequently Asked Questions